I. FOR DOMESTIC INDIVIDUAL CUSTOMERS
Open an online account here.

• • • Customers must fill in all required information on the account opening contract or write "None" if there is no information.
    • Customers must submit all the above documents to the operations department at one of MSVN's branches.
      
      

• • ID card or Citizen ID: 1 copy (customer must bring the original for verification).
  • Contract for opening a margin trading account: 1 copy.
    Note:
    • The margin trading account contract can only be signed after the customer has opened a regular securities trading account.
    • Customers must fill in all required information on the account opening contract or write "None" if there is no information. The contract must be initialed by the customer on all pages.
    • If the customer has any changes in information compared to the initial account opening contract, please fill out the Information Change Request form.

• • ID card or Citizen ID: 1 copy (customer must bring the original for verification).
  • Contract for opening a derivatives trading account: 1 copy.
    Note:
    • The margin trading account contract can only be signed after the customer has opened a regular securities trading account.
    • Customers must fill in all required information on the account opening contract or write "None" if there is no information. The contract must be initialed by the customer on all pages.
    • If the customer has any changes in information compared to the initial account opening contract, please fill out the Information Change Request form.

II. FOR DOMESTIC CORPORATE CUSTOMERS

• • Open a securities transaction payment account at any Eximbank branch nationwide.
  • Open a deposit account at any bank and register the bank account information with MSVN.

• • Business registration certificate/Business license/Establishment and operation permit: 1 certified copy.
  • ID card/Citizen ID/Passport of the legal representative/representative of the organization: 1 copy.
  • Beneficial owner information.
  • Contract for opening a trading, depository, and online trading account for domestic organizations: 1 copy.

• • • Customers must fill in all required information on the account opening contract or write "None" if there is no information.
    • Customers must submit all the above documents to the operations department at one of MSVN's branches.

• • Contract for opening a margin trading account: 1 copy.

• • • The margin trading account contract can only be signed after the customer has opened a regular securities trading account.
    • Customers must fill in all required information on the account opening contract or write "None" if there is no information. The contract must be initialed by the customer on all pages.
    • If the customer has any changes in information compared to the initial account opening contract, please fill out the Information Change Request form.

• • Contract for opening a derivatives trading account: 1 copy.

• • • The margin trading account contract can only be signed after the customer has opened a regular securities trading account.
    • Customers must fill in all required information on the account opening contract or write "None" if there is no information. The contract must be initialed by the customer on all pages.
    • If the customer has any changes in information compared to the initial account opening contract, please fill out the Information Change Request form.

III. FOR FOREIGN INDIVIDUAL CUSTOMERS

• Please refer to the detailed instructions here.

• Please refer to the detailed instructions here.

Online Account Opening Website: Access here

Full User Guide: View here

Required Documents for Online Registration:

• Prepare a valid Vietnamese Citizen ID Card to take a direct photo during the process. A facial recognition scan will follow. Only the account holder’s face (matching the ID Card's photo) will pass verification and complete registration.

• If Using Consulting Service: Enter the 4-digit ID of the advisor assisting you.

After Successful Registration:

• You will receive an Online Contract via email.

• Sign the contract digitally (no physical copy required).

• An OTP for digital signing will be sent to your registered phone number.

• Complete signing within 24 hours.

After Entering Phone/Email:

• Case 1: “Pending registration detected” - This means a prior registration is being processed. Contact your advisor or call Hotline 028 44 555 888 (press 2) for assistance.
• Case 2: “Phone/Email already exists” - You already have an account with MSVN.

• • • Select Continue to open a sub-account.
    • Forgot your account number? Call Hotline 028 44 555 888 (press 1 or 2).

Facial Recognition Requirements:

• Ensure your device (laptop/mobile/tablet) has camera access.

  • iOS: Use Safari browser.

  • Android: Use Chrome browser.

During Registration:

• • If not yet completed: Restart the process.
  • If completed but not yet signed:
    • Wrong email: Call 028 44 555 888 (press 2) to update.
    • Wrong phone: Email to customer.MSVN@maybank.com with:

      • Full name + ID Card details.

      • Request to update/cancel the incorrect phone number.

    • A new Online Contract link will be sent after correction.

1.Non-face-to-face information adjustment

Required documents:

• Request form for information adjustment (MSVN's form) signed by the customer and certified by the competent authority.

• • Banking information adjustment:

• • • For individuals (download here)
    • For institutions (download here)

• • Other information adjustment (download here)
  • Certification form by the competent authority (download here)
• Related documents proving the requested information adjustment (photocopy/notarized copy of ID card/citizen identification card/Business Registration Certificate/Establishment License/Investment Certificate, printout of the QR code scan result showing the citizen identification card information, etc.)

 

2.Adjust information on the online trading platform

Note: for requests to adjust phone number; or  information adjustment of foreign investors, please come directly the nearest MSVN branches for assistance.

• Maybank Trade VN Application

Step 1: Select “Settings” from the avatar menu at the top left corner of the screen ▶ choose “Smart OTP setting.”

Step 2: Select “Set up Smart OTP.” For accounts that have not registered OTP previously, the status will show as “Not Registered.”

Step 3: Continue to follow the prompts/enter the information as requested by the system.

• Website ketrade.com.vn

Step 1: Select “Change Password/PIN” from the menu at the top right corner of the screen.

Step 2: Select “Change Smart OTP PIN code” tab.

Step 3: Continue following the system’s instructions and enter the required information.

Note: The PIN for the Maybank Trade VN app and Ketrade website is not synchronized. If needed, please set the same PIN on both platforms.

• Maybank Trade VN Application

Step 1: Select “Settings” from the avatar menu at the top left corner of the screen

Step 2: Select “Change Password”

Step 3: Continue to follow the prompts/enter the information as requested by the system.

• Website https://ketrade.com.vn

Step 1: Select “Change Password/PIN” from the menu at the top right corner of the screen

Step 2: Select “Change Password” tab

Step 3: Continue to follow the prompts/enter the information as requested by the system.

Log in to the MSVN trading system to check the necessary information:

• Maybank Trade VN App: select the “Search” icon
• Website ketrade.com.vn: select the “Porfolio Management” section